Sometimes you have a million questions. Sometimes just one. Either way you may find the answer under our (FAQ) frequently asked questions. We hope so. If not please feel free to call or e-mail us so we may assist you.       Q. What do you mean Shoemaker Homes is a quality builder?  A. A home may have more than 3000 component parts and possibly that number or more individuals that had a hand in the construction of the home. Because of the variety of subcontractor contributions, Shoemaker Homes utilizes a 425 point final checklist in order for our homes to meet and exceed the standards for today's new home buyer. Q. Should I buy a new home or an older, existing home? A. Depending on the individual, new home construction has some advantages. First, you are moving into a home that no one has lived in before. There is no clean up or fix up needed. A new home is ready to move into. A new home has all of the latest improvements. A new home has the latest features and floors plans designed for today's lifestyle. There is no concern of rotting wood, leaking roofs, years old air and heating units, walls that need painting or any of the other maladies that come with age. New homes come with multi year warranties that protect the buyer from the unexpected. These warranties cover everything from the foundation to the electrical and plumbing systems and the HVAC units. And your new kitchen appliances are covered as well. The main advantage of new home construction is the peace of mind that it brings. Consider new, you won't be disappointed.   Q. What would I need to do to have an additional phone or cable line installed? A. Contact Elcon Electric at 601-825-4844. They will be able to provide you the cost for the additional line and schedule a time for the installation. Q. When installing a fence, how do I find my property pins?   A. You can find the exact dimensions of your lot on the plat of your subdivision. Go to www.shoemakerhomes.com, click on the Communities tab, find your subdivision and scroll down to downloads to find a PDF file of the plat.  Q. If my smoke detector won't stop beeping, what do I do? A. The beeping is caused by a low battery. First, change out the 9-volt battery. If the beeping continues contact our office for assistance. Q. "My power is out and I have an electric garage door opener, how do I open the garge door?" A. In order to convert the garage door to a manual operation, locate the disengage lever that is attached to the track guide. The handle lever is red in color so locating it should be easy. Once you have located the lever simply pull it down. This unlocks the door from the guide. You then have the ability to manually raise and lower the door. With the electric door lock disengaged you must also lock the door manually.   Q. My outside plugs do not work.  What's the deal? A. Your outside plugs are protected by a GFI receptacle that is typically located in the garage.  Please press the "reset" button on the GFI receptacle and your plugs should resume it's normal electrical purpose.  If this does not fix the problem please call our licensed electricians.  And as always, if you would like for us to assist you please call 601-853-5060. Q. Why does it take so long for my gas logs to light up for the first time?  Will it take that long every time? A. Upon the initial "light up" it may take a few moments for the air inside the gas line to pass through.  Once this passes, your gas logs should light upon receiving the gas that is required.  This is typically an initial and one time occurrence.  Please contact us (601-853-5060) if you need any assistance in lighting your gas logs. Q. How do I establish a yard with seed? A. It has been suggested that you should re-seed your yard at least two times.  Sometimes more is required.  It is of course very important to establish a yard and once you have a solid base you may need to spot seed in bare areas.  Keep in mind that seeds need water in order to germinate so once you have applied seed, apply an even amount of water to your seeded area. Q. What if I have a problem with one of my appliances? A. Upon move in you filled out the appliances registration card to register your appliance.  The actual manufacturer warranties the appliance.  Our electrical contractors are responsible for delivering power to the unit, if the case calls for water such as a dishwasher, our plumbing contractor is responsible for supplying water. Once these two criteria have been determined and the appliances is receiving both power and/or water, the manufacturer must be called to aid in repairing the appliances. If your appliance is manufactured by: General Electric, 1-800 GE CARES Kenmore, 1-800-4 MY HOME. Q. Who are my utility companies? A. For Ashbrooke, Ridgefield or StillHouse Creek subdivisions: Electricity:  Entergy-1-800-368-3749 Gas:  Centerpoint Energy  1-800-371-5417 or 601-856-9348 Water:  Bear Creek Water Assoc.  601-856-5969 The ZIP CODE of these subdivisions is 39110. For Farmington Station or Azalea Court: Electricity:  Entergy  1-800-368-3749 Gas:  Atmos  601-961-6600 Water:  City of Flowood  601-939-4243 The ZIP CODE of this subdivision is 39047. Q. What type of warranty do I have with my HVAC system? A. Several years ago we began to implement a FIVE year PARTS and LABOR warranty with each new home.  This warranty is through the manufacturer GOODMAN, provided by Shoemaker Homes and serviced by our local HVAC contractor, Climate Masters (601-939-9090). Q. I have a wood front door.  What type of maintenance does it require?  And how often does it require such maintenance? A. Our painters have supplied us with a maintenance guideline schedule.  First, the materials you need are:  220 grit sandpaper, one quart of polyurethane, and a 2" or 3" paintbrush. After you have these supplies:  sand the door, dust off the door, apply a coat of polyurethane and let the door dry. This should return the door to the previous condition it was in when you bought your home. This procedure should be done every six months (or as often as needed.)  If your home faces a western sky, you may need to consider practicing this procedure every three months.  Please contact our office if you have any questions concerning this procedure at 601-853-5060. DISCLAIMER.  This is simply our painters recommendation and Shoemaker Homes is in no way representing ourselves as licensed or qualified painting contractor.  For further information contact a painting supplier or contractor.  Q. How often should I replace my return air filter? A. You should replace it every two weeks your first month in your new home.  After that time has passed we recommend you replace it once a month.  Q. How can I register my appliances with the manufacturer? A. Please take the registration cards and mail them to the manufacturer as soon as possible.  They are all located within the actual appliance or a kitchen drawer. Q. My home is several years old.  I would like to touch up my outside trim.  How can I find out what the paint color is? A. Inside your closing package you will find a "color sheet" of your entire home.  This includes your interior and exterior paint colors.  If you cannot find your closing package, please call our office ( 601-853-5060) so we may look it up for you. Q. Who were some of the contractors of my home? A. Plumbing Contractor:  Clark Plumbing  601-824-4466 HVAC Contractor:  Climate Masters  601-939-9090 Electrical Contractor:  Elcon  601-825-4844 Alarm Contractor:  Pennington & Trim Alarm  601-939-5231 Termite Treatment:  Dependable Pest Co.  601-366-1889 All of these numbers can be found within your closing package that you recieved when you purchased your new home. Q. Why buy a Shoemaker home? A. Commitment to superior service before and after the sale.      Certified Professional Builder.      Past President, Home Builders Association of Jackson.       Vice President, Home Builders Association of Mississippi.            36 years of home building experience with a knowledgeable building, sales, & administrative staff.      Superior craftsmanship.      Quality materials.      Long standing relationships with highly skilled tradesmen.      10 year Bonded Builders Warranty       5 year Good Care Warranty on home’s HVAC system      Multiple "Best of Mississippi" award winner.      Reputation of quality, trust & value.      On time completion dates      Building in desirable, convenient & well planned developments.      Mulitple "Parade of Homes" award winner. Q. Some of your plans have unfinished bonus rooms. Can you finish out the bonus room? A. Yes.  While we complete many aspects of the preliminary work in regards to the upstairs unfinished bonus room concerning electrical circuitry and some HVAC components, the space requires substantial work in order to be completed.